Wholesale Program
Start carrying OOLY
We're thrilled you're interested in OOLY! Our friendly customer service team is here to help with anything you need.
Reach out at customercare@ooly.com — we'd love to get you set up.
Submit your docs
Email to customercare@ooly.com
Your account is set up
First orders require pre-payment. Net 30 terms available after approval (see below).
Place your first order
Shop our full catalog online with a $250 order minimum for your first order, and $200 for re-orders. Check MOQs per item to make sure you're fully stocked.
Account Setup
Resale Certificate
Customers are responsible for obtaining and submitting a resale certificate that is valid for their business and ship-to state.
OOLY accepts the Uniform Sales & Use Tax Resale Certificate – Multijurisdiction (MTC) where permitted. However, acceptance depends on your ship-to state and business registration. Some states require their own state-specific certificate or registration number. Submission of a resale certificate does not automatically guarantee tax-exempt approval.
Need help understanding state requirements?
Resale certificate requirements vary by state. For general reference only, you may review Avalara's state-by-state overview below.
Note: This resource is provided for informational purposes only. OOLY does not provide tax advice. Customers are responsible for ensuring they obtain the appropriate documentation for their business and ship-to state. OOLY is not affiliated with or responsible for the content of this external site.
Payment Terms
Establishing credit
Pre-payment is required for your first order ($250 order minimum). To apply for Net 30 credit terms ($500 order minimum), please email customercare@ooly.com the credit application below.
Note: Credit approval times may vary.
Ongoing terms
Customers with approved terms who pay by credit card incur a 3% convenience fee — we encourage EFT or check to avoid fees. Past-due accounts are subject to a 2% monthly finance charge. Returned checks incur a $35 fee.
Policies & Requirements
Requirements
- Brick-and-mortar location required with a valid resale certificate.
- No online-only or mobile boutiques. We do not open accounts for online-only or mobile boutique dealers.
- No third-party marketplaces. Retailers may not sell OOLY products on third-party sites.
- International customers — contact international@ooly.com.
Policy documents
Please review our current MAP, MSRP, and online dealer policies before placing orders.
Shipping
Rates from Carlsbad, CA
| Order value | Contiguous U.S. | Hawaii & Alaska |
|---|---|---|
| $350 or under | $39.99 | $84.99 |
| $351 – $599 | $59.99 | $94.99 |
| $600 – $799 | $69.99 | $104.99 |
| $800+ | Free freight | $114.99 |
All orders ship via FedEx, USPS, or UPS. If you have a UPS account, we can ship using your account details. Invoices are sent by email and are not included with shipments — a packing slip will be attached to the outside of each box.
Returns & Claims
Return policy
- Claims for damaged or mis-shipped items must be made within 20 days of receipt. Invoice number and date are required.
- All returns require prior approval. Orders returned without authorization are subject to rejection.
- Return Authorization numbers (RA#) provided by OOLY must be listed on all packages.
- Product returned must be in original OOLY packaging and condition.
- Defective products older than 6 months from purchase date may not qualify for credit.
Other ways to order
Local sales representative
Connect with your local OOLY rep for personalized service, product guidance, and order support.
Find your rep →Order on Faire
Existing Faire customers can log in directly. New to Faire? Use our direct link to sign up and start shopping.
Shop OOLY on Faire →Interested in becoming an OOLY international distributor? Reach out at international@ooly.com — we'd love to connect.
Account Setup
Exclusive Distribution Opportunities
Exclusive distribution opportunities are available in select territories. Contact us at international@ooly.com for more information.
How to apply
To apply to become an exclusive OOLY distributor, please fill out our New Customer Information Form and submit it to international@ooly.com.
Ordering & Payment
JKS – Shanghai Distribution Hub
- International orders are fulfilled through our partner warehouse in Shanghai, China. Customers are responsible for appointing a licensed freight forwarder to collect goods. JKS operates as a bonded warehouse — forwarders must be licensed to collect from bonded facilities.
- All shipments are sold under Ex Works (EXW) Shanghai, China terms.
- Customers are responsible for all freight costs, customs clearance, import duties, taxes, and any other charges associated with importing goods into their destination country.
For additional information regarding shipment collection or bonded warehouse requirements, contact international@ooly.com.
Payment Terms
- Prepayment is required for most customers. Additional payment terms may be available after a successful order history has been established and are subject to approval.
- Payment must be initiated within 48 hours of approving the sales proforma.
- All wire transfer fees, credit card convenience fees, bank charges, and other payment-related costs are the sole responsibility of the customer.
- Past-due accounts are subject to a 2% monthly finance charge.
- Proformas are issued and payments processed in U.S. Dollars (USD).
- Customers are responsible for any currency conversion costs, exchange rate fluctuations, and fees incurred by banks, payment providers, or customs authorities. OOLY does not provide credits, refunds, or price adjustments related to currency exchange rate differences.
Policies & Requirements
Requirements
- All products must be ordered in master case quantities. These quantities are listed for each SKU throughout the catalog.
Policy documents
Please review our current MAP, MSRP, and online dealer policies before placing orders.
Returns & Claims
Return policy
- Claims for damaged or mis-shipped items must be made within 20 days of receipt. Invoice number and date are required.
- All returns require prior approval.
- Product returned must be in original OOLY packaging and condition.
- Defective products older than 6 months from purchase date may not qualify for credit.
Marketing & Sales Support
Digital Asset Manager (DASH)
OOLY supports established distributors with everything you need to promote the brand — high-quality product images, lifestyle shots, and videos, all ready to download through DASH.
To request access, reach out to international@ooly.com.
Other Ways to Order
Find a distributor
Looking for an OOLY distributor in your region? View our international distributor network on the sales reps page.
Find a distributor →